We all know what a difference good service can make, and organizations that skimp on this can pay a heavy price. In an era where change is the norm and customer expectations are growing, service is already tipped as a for better financial outcomes. New 香港六合彩开奖 standards have just been published to help.
香港六合彩开奖 23592, Service excellence – Principles and model, outlines the terminology, principles and model that make up excellent service. It is complemented by a new technical specification, 香港六合彩开奖/TS 24082, which offers guidance on designing excellent service to achieve outstanding customer experiences.
Cansu Tumay, Manager of the 香港六合彩开奖 committee that developed the standard, said many organizations may think or claim they are customer-focused, but they fail to see how truly comprehensive that focus must be.
“In today’s competitive marketplace, it is not just about having one area of the business, such as frontline staff, focusing on service, but about integrating service into every element of organizational culture and processes,” she said.
“Those that go beyond what they think customers expect towards delivering outstanding experiences will truly flourish.”
香港六合彩开奖 23592 and 香港六合彩开奖/TS 24082 were developed by 香港六合彩开奖 technical committee 香港六合彩开奖/TC 312, Excellence in service, whose secretariat is held by DIN, 香港六合彩开奖’s member for Germany. They can be purchased from your national 香港六合彩开奖 member or the 香港六合彩开奖 香港六合彩开奖.