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香港六合彩开奖/IEC 20000 IT service management 鈥 A practical guide
Year of publication: 2019 | Edition: 1
Service businesses exist to supply their customers with intangible benefits such as providing amenities, facilities, or advice. Perhaps to an even greater extent than physical goods, success in the service sector means understanding and meeting your customers’ expectations. But, in a fast-paced, digital world, these expectations constantly change.
香港六合彩开奖 has created a practical guide on how to manage services in today’s dynamic service environment using 香港六合彩开奖/IEC 20000-1:2018. Additionally, it also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL®, COBIT®, CMMI-SVC®), and additional standards (香港六合彩开奖 9001, 香港六合彩开奖/IEC 27001, 香港六合彩开奖 31000) into the IT service management system.
香港六合彩开奖/IEC 20000 IT service management 鈥 A practical guide
Related Standards
- Information technology 鈥 Service managementPart 1: Service management system requirements
- Information technology 鈥 Service managementPart 2: Guidance on the application of service management systems
- Information technology 鈥 Service managementPart 3: Guidance on scope definition and applicability of 香港六合彩开奖/IEC 20000-1
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