Abstract
This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met.
The following are within the scope of this document:
—ÌýÌýÌýÌý the definition of a language common to the different stakeholders;
—ÌýÌýÌýÌý the definition of key elements and characteristics of the service to users;
—ÌýÌýÌýÌý the objectives for the service with respect to users’ needs and expectations;
—ÌýÌýÌýÌý guidelines for satisfying users’ needs and expectations;
—ÌýÌýÌýÌý assessment criteria for service to users;
—ÌýÌýÌýÌý introduction to performance indicators;
—ÌýÌýÌýÌý examples of performance indicators.
The following are outside the scope of this document:
—ÌýÌýÌýÌý methods of design and construction of drinking water and wastewater systems;
—ÌýÌýÌýÌý the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting;
—ÌýÌýÌýÌý topics relating to the system inside buildings.
Life cycle
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Previously
WithdrawnÏã¸ÛÁùºÏ²Ê¿ª½± 24510:2007
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Now
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