Reference number
Ïã¸ÛÁùºÏ²Ê¿ª½± 22483:2020
International Standard
Ïã¸ÛÁùºÏ²Ê¿ª½± 22483:2020
Tourism and related services — Hotels — Service requirements
Edition 1
2020-04
Read sample
Ïã¸ÛÁùºÏ²Ê¿ª½± 22483:2020
73315
Published (Edition 1, 2020)

Ïã¸ÛÁùºÏ²Ê¿ª½± 22483:2020

Ïã¸ÛÁùºÏ²Ê¿ª½± 22483:2020
73315
Language
Format
CHF 151
Convert Swiss francs (CHF) to

Abstract

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

General information

Got a question?

Check out our Help and Support

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)