Reference number
Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007
Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
Edition 1
2007-12
Withdrawn
Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007
38450
Withdrawn (Edition 1, 2007)

Abstract

Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.

Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.

Ïã¸ÛÁùºÏ²Ê¿ª½± 10001:2007 is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.

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